Offre d'emploi

Informations de base

Customer Service Supervisor
Thermëa
775 Crescent Drive
Winnipeg (Manitoba) R3T 1X3

Conditions de travail

Permanent
Indéterminée
Aussitôt que possible
Temps plein
  • Avant-midi
  • Après-midi
  • Soir
  • Semaine
  • Fin de semaine
  • Quart de travail

Salaire

À discuter

Langues demandées

Parlé Écrit
Français
Anglais Aisé Aisé

Scolarité et expérience

Diplôme d'études collégiales (DEC)
Terminé
1 à 2 années

Principales fonctions

  • Job Summary
  • The Customer Service Supervisor’s primary objective is to ensure an excellent customer service and a memorable experience to our gests by planning, directing and supervising the operations and the customer service teams. He is responsible to perform administrative duties and operational tasks and to ensure the continuous improvement of processes and team development.
  • Responsibilities
  • Provide a customer service in compliance with ‘’Pratik Nordik’’ and Thermëa standards;
  • Assist guests and provide pertinent information and suggestions to ensure a memorable experience;
  • Communicate frequently and efficiency with the calling center and other departments;
  • Participate in the hiring process;
  • Train new employees;
  • Perform administrative tasks such as scheduling, cash flow and other;
  • Ensure the operations run smoothly;
  • Open and close the site in accordance with operational checklists;
  • Assist employees in operational tasks such as helping with cleaning, filling up woods, moving bins and other manual tasks;
  • Develop tools or/and processes to improve the working environment and increase efficiency;
  • Supervise and coach the workforce;
  • Perform other related tasks.

Qualités requises

  • Qualification
  • College degree in tourism, hospitality, administration, human resource management or other pertinent experience;
  • At least three years of experience in customer service;
  • Minimum of 6 months of experience in leading a team;
  • Fluent in English (verbal and oral);
  • Knowledge of another language (an asset);
  • Experience in the tourism and/or hospitality industry (an asset);
  • Knowledge of Manitoba Tourism (an asset).
  • Profile
  • Strong leadership skills;
  • Capable of working in a fast-paced environment;
  • Skilled in communication and interpersonal relationships (clarity, empathy, consideration, poise);
  • Capable of managing workflow (planning, prioritization, organization and follow-up);
  • Comfortable with handling cash;
  • Professional and collaborative attitude;
  • Respectful, honest and adaptable;
  • Versatile, thorough, and autonomous;
  • Tolerant of ambiguity and stress;
  • Able to work outside and in a standing position for a long period of time;
  • Broad understanding of customer service;

Autres exigences

  • Additional Assets:
  • Experience of the SpaBooker system

Thermëa

Vivez une expérience unique de détente en pleine nature! Situé aux abords du terrain de Golf Crescent Drive, Thermëa est un centre de détente privilégiant les techniques de relaxation des pays nordiques. Prenez le temps de relaxer et de refaire le plein d’énergie en profitant de nos bains extérieurs, chutes nordiques, bain de vapeur, sauna finlandais, et aires de détente. Combinez le tout à un massage ou a un soin corporel et un délicieux repas à notre restaurant. À seulement 20 minutes du centre-ville de Winnipeg.