Offre d'emploi

Informations de base

Kiosk Supervisor
Thermëa
775 Crescent Drive
Winnipeg (Manitoba) R3T 1X3
1

Conditions de travail

Temporaire
1 à 3 mois
mardi 1er octobre 2019
Temps plein
35
  • Après-midi
  • Soir
  • Semaine

Langues demandées

Parlé Écrit
Français
Anglais Aisé Aisé

Scolarité et expérience

1 à 2 années

Principales fonctions

  • Job Summary:
  • Under the supervision of the Director of Reservations, the Kiosk Supervisor’s mission is to ensure the smooth operations of Thermëa’s temporary kiosks for the duration of the holiday season (with locations at CF Polo Park, St. Vital Centre and Kildonan Place). Your main objective is to plan the needs of each location and supply the necessary resources for the gift certificate sales representatives.
  • Responsibilities & Essential Duties:
  • Train and coach gift certificate sales representatives
  • Plan work schedules
  • Assist the Director in managing inventory, orders, and balancing cash
  • Act as a resource person for sales representatives (regarding complaints and special requests)
  • Manage unexpected events and emergencies
  • Follow the established scripts to respond to the needs of our guests
  • Identify problems and propose solutions
  • Prepare reports
  • Manage the entire sales cycle; take care of needs and close sales
  • Assist the sales representatives in their tasks
  • Carry out any and all other related tasks

Qualités requises

  • Requirements:
  • Highschool diploma or equivalent
  • Minimum of one year experience managing a team of 10 or more people
  • Minimum of two years experience in customer service
  • Experienced in sales
  • Knowledge of TimeZone software (an asset)
  • Access to a reliable vehicle and a valid Manitoba driver’s licence
  • Profile:
  • Excellent customer service and problem-solving skills
  • Natural disposition for managing employees in addition to solid leadership skills
  • Highly organized and possesses a strong work ethic
  • Ability to work under pressure and meet tight deadlines
  • Demonstrates good judgement, independence, and the ability to work as part of a team
  • Available and able to travel quickly between the various kiosk locations
  • Proficient with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint), in addition to an aptitude for learning new technologies
  • Excellent communication skills
  • Resilient in both stressful and ambiguous situations
  • Possesses a positive, professional, and collaborative attitude
  • Respects confidentiality and uses discretion
  • Versatile, self-reliant, detail-oriented, and precise
  • Demonstrates good initiative and a proactive approach to daily tasks
  • Punctual and reliable
  • Ability to work in a standing position for many hours
  • Proven affinity with Groupe Nordik’s values
  • Capacity to work under pressure in a fast-paced and constantly evolving environment

Autres exigences

  • Salary:
  • Based on the current salary scale, in addition to Thermëa by Nordik Spa-Nature benefits.
  • Hours:
  • Full-time, variable hours (days, nights, and weekends)
  • Available from the 1st of October to the 31st of December 2019

Thermëa

Vivez une expérience unique de détente en pleine nature! Situé aux abords du terrain de Golf Crescent Drive, Thermëa est un centre de détente privilégiant les techniques de relaxation des pays nordiques. Prenez le temps de relaxer et de refaire le plein d’énergie en profitant de nos bains extérieurs, chutes nordiques, bain de vapeur, sauna finlandais, et aires de détente. Combinez le tout à un massage ou a un soin corporel et un délicieux repas à notre restaurant. À seulement 20 minutes du centre-ville de Winnipeg.